How do I dispute a chargeback filed by a buyer after they've already taken possession of my scrap?
Short answer: Respond to the chargeback promptly with clear evidence — proof of delivery, the original agreed terms, and any communication showing the buyer confirmed receipt — since payment processors and card networks generally have a formal dispute response process that favors sellers who can document a legitimate, completed transaction against an unjustified chargeback claim.
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List Free →Why documentation is your primary defense
Chargeback disputes are generally resolved based on evidence submitted by both parties to the payment processor or card network — clear proof that the buyer received the material as agreed, ideally with a signature or photo confirmation, is the most effective evidence you can provide to counter an unjustified chargeback.
What to gather and submit
Compile your original sale agreement, any communication confirming the terms, and concrete proof of delivery — a signed receipt, a photo of the handover, or tracking confirmation if shipped — and submit this promptly through the payment processor’s formal chargeback response process rather than delaying.
Why acting quickly matters
Chargeback disputes typically have a limited response window set by the payment processor, and missing that window can result in the chargeback being automatically decided against you regardless of the merits — respond as soon as you’re notified rather than waiting.
How ScrapTrade Makes This Easier
Transactions completed through ScrapTrade’s escrow system have built-in transaction records and confirmed delivery steps, which gives you strong, readily available evidence if a chargeback dispute does arise.
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