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Payment FAQ

What happens if a buyer accepts my scrap but then stops responding when it's time to pay?

Short answer: This is a serious warning sign and potentially a non-payment situation, so document everything — your agreement, delivery confirmation, and all communication attempts — and escalate promptly through whatever formal channel you have, whether that's a platform's dispute process, a formal written demand, or in more serious cases, appropriate legal or consumer protection avenues.

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Why this situation needs prompt action

A buyer who has your material and stops communicating is a clear red flag — the longer this goes unaddressed, the harder it typically becomes to resolve, so acting promptly rather than waiting to see if they respond eventually is generally the better approach.

What to document immediately

Gather everything relevant: your original agreement or quote, proof of delivery like a signed receipt or photos, and a timestamped record of every communication attempt you’ve made — this documentation is essential if you need to escalate formally or pursue other recourse.

Escalation options depending on your situation

If the transaction happened through a platform, use its formal dispute process rather than continuing to wait informally. For an off-platform arrangement, a formal written demand for payment, and depending on the amount involved, small claims proceedings or other legal avenues may be appropriate next steps.

How ScrapTrade Makes This Easier

Transactions through ScrapTrade’s escrow system are specifically designed to prevent this scenario — funds are held securely and only released according to the agreed transaction terms, rather than relying on a buyer’s continued responsiveness.

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